GUIDE LINES FOR
TROUBLESHOOTING:
1.
Check DB server is up &
running or not.
2.
Check DB Listener is up &
running or not.
3.
Check tns names.ora file is
configured or not (using netca)
4.
Check App server domain
configuration menu(psappsrv.cfg)
5.
Check psprcs.cfg file I,e
Process Scheduler config file.
6.
Check http & https port
numbers in config.xml file
Error: The appserver is down at this time
·
Jolt is no( we can’t logon to
PIA)
·
Jolt is yes(In App domain 4 to
configure)
7.
Jolt is to establish the
connection b/w App server & web
server.
8.
We have to check config properties.
PROCESS IN QUEUED NOT SUCCESS
ERROR:
1.
Process scheduler is down.
2.
Cleaned UP IPC Resources: These
are the OS Resources such as queues, shared memory & semaphores.
·
When app server shut down all
IPC Resources must be removed from the system.
·
In some cases App server may
not possible to boot. We have to do clean IPC.
Using : tmipcrm –y /apps/psoft/PT8.48/PSDEMO/PSTUXCFG ->This will remove IPC Resources.
3.
Check the process scheduler
logs.
4.
We will set the trace files
when the process running.
5.
PSADMIN network id was locked
due to logging failover attempts 3 times.
6.
PSNT not selected in process
monitor.
TICKETS:
1.
When we are running SQR
programs Run status is error & distribution status is posted.
a)
(1) SQR executables are in
prprcs.cfg
(2) we have to check psprcs.cfg
Sqr=c:\PT8.48\bin\sqr\ora\BINW\sqrw.exe
It wil look for executable path.
(3) we have to check report node, distribution node,
integration broker.
MAIN REASONS REPORTS ARE NOT
POSTING:
1.
Found wrong password for IB
setup for HRMS IB Gateway on Financial system.
2.
Account lockout issue. We have
corrected by setting connect password.
3.
The PS went down due to which
process were sitting in queue state.
4.
Cleaned IPC resources on
process server & nvision is processing now.
5.
Some person had changed the
super user pwd, so the jobs are not
going posted.
6.
Admin N/W id was locked out due
to which reports were running into error.
7.
Reconfigured the PSNT server
& cleared cache(now crystal reports are working fine)
8.
The PSNT PS could take only 3
App engine process at a time rest of them were queued.
9.
After bouncing the PSNT server
the status is running.
10.
After adding SQR executable to
the psprcs.cfg file. It is working fine & the process are going to success.
====================================================================
====================================================================
Process Scheduler Reports Have Posting or
Not Posted Status.
Cause
This issue may be caused by one or more
incomplete or improper configurations of the Process Scheduler, Server
Definition, Report Node, Default Local Node, Single Signon Security, Web Profile,
or OS level security.
Solution
Please confirm the following required
configurations:
1) Peopletools > Integration Broker >
Integration Setup > Nodes > Default Local Node must have Password
Authentication
2) Peopletools > Security > Security
objects > Single Signon > must list the Default Local Node
3) Peopletools > Process Scheduler >
Report Node contains the correct configuration
3.1) If using HTTP, on the Report Node
Definition page, the "URI Host" field must contain a fully qualified
domain name.
3.2) If using FTP, the "FTP
Address" field should have the fully qualified domain name.
4) The PeopleSoft User ID that you use to
start the Process Scheduler Server must include the
"ProcessSchedulerAdmin" role. (
From PSPRCS.CFG > "UserID" ) Said UserID should have the role in
PeopleTools > Security > User Profiles > User Profiles > {UserID}
> Roles tab
5) If you specify the Authentication Token
Domain name during the PeopleSoft Pure Internet Architecture installation, you
must also include the domain name on the "URI Host" field.
6) Verify that the Operating System account
starting your Webserver has full control or all priveleges to the directory
location specified as your ReportRepositoryPath= in your Webserver's
configuration.properties file.
6.1) If your Webserver is on Microsoft
Windows and is started as a Windows Service, on the "Log On" tab for
the Windows Service properties, ( Start > Settings > Control Panel >
Services > {Your PIA Service} > "Log On" tab )
6.2) Make sure you select the "This
Account" radio button and select either a local or domain user with
administrative rights.
7) Navigate to PeopleTools > Web Profile
> Web Profile Configuration > Search > {Select your Web Profile-Often
"DEV"} > "General" tab
7.1) Authentication Domain : {Your DNS
value. Example .dns.com}
7.2) Report Repository Path : {This value
overwrites value in configuration.properties file}
8) If any configuration changes are made,
please bounce the application server, web server, and process scheduler and clear
cache before restarting.
Step
1
Navigate to PeopleTools ->Process
Scheduler ->Report Nodes
Create a new node HRDEMO01 (DB_NAME)
Configure the
report node for FTP
URL :
http://<systemIP>:<httpport>/psreports/<sitename>
Home directory: (directory of psreports)
Operating
System: UNIX
FTP Address: (IP of Linux Box)
FTP ID/password
: (psoft user or user having write permission on psreports)
Save
the settings
Step
2
Navigate to Process Scheduler -> Servers,
Search for PSUNX Server and open and go to
Distribution tab
In the distribution Node Name select the
node definition created in step 1
Specify other values
Bounce back the process scheduler
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